Thank you for taking the time to share your experience. We're sorry to hear the chairs did not perform as expected in your pool. Floating can vary depending on factors such as water depth, chair placement, and the amount of weight used, but we understand how frustrating it is when adjustments don't produce the desired result.
We also apologize for the plastic shavings you found. While occasional manufacturing debris can remain from the production process, it certainly shouldn't diminish your experience, and we appreciate you bringing it to our attention.
We will certainly share with Polywood and make them aware of your findings and see if they can offer suggestions.
Regarding returns, our policy follows the manufacturer's guidelines, as products that have been assembled and used in a pool cannot be resold as new. We always encourage customers to contact us before installation if they have any questions or concerns so we can help determine the best solution.
We value your feedback. Please reach out to our customer service team to discuss a credit for your dissatisfaction.
